Monitoring - A fix has been implemented for this issue and we are monitoring the results. For additional information, please reach out to [email protected].
Nov 14, 2022 - 09:16 PST
Identified - Our product team has discovered a few technical incompatibilities related to iOS16.
The incompatibility is limited to the use of documents in the kiosk app on devices running iOS16. Documents are not able to be rendered, and prevent a successful sign in due to the app freezing.
This is not affecting documents in the Dynamic Registration Portal (ZeroTouch).
If you have not updated your iPads to iOS 16, we recommend refraining from doing so for the time being.
Our team has flagged this as a top priority, and is working hard to resolve this issue.
Nov 10, 2022 - 13:05 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 2022 - 18:27 PST
Identified - Our product team has discovered some technical incompatibilities with the latest iOS version 16.
This issue impacts documents loading in the Dynamic Registration Portal (ZeroTouch) on devices running iOS 16. As a result, the Dynamic Registration Portal may freeze and prevent a successful sign-in.
Our team has flagged this as a top priority, and is working hard to resolve this issue.
If you are currently on an iOS version older than iOS 16 and are unaffected, you may continue to stay on your current iOS version while we work on a fix.
Nov 14, 2022 - 14:10 PST