Update - We are continuing to monitor for any further issues.
Mar 24, 2023 - 10:29 PDT
Mar 24, 2023 - 10:29 PDT
Update - Our team is rolling out an update to mitigate the issue with iOS16 and documents. We continue to closely monitor the situation.
We apologize for any inconvenience. If you have any questions or feedback, please reach out to our support team.
https://guesthelpcenter.force.com/s/support
[email protected]
1-855-215-9058
Nov 18, 2022 - 15:18 PST
We apologize for any inconvenience. If you have any questions or feedback, please reach out to our support team.
https://guesthelpcenter.force.com/s/support
[email protected]
1-855-215-9058
Nov 18, 2022 - 15:18 PST
Monitoring - A fix has been implemented for this issue and we are monitoring the results. For additional information, please reach out to [email protected].
Nov 14, 2022 - 09:16 PST
Nov 14, 2022 - 09:16 PST
Identified - Our product team has discovered a few technical incompatibilities related to iOS16.
The incompatibility is limited to the use of documents in the kiosk app on devices running iOS16. Documents are not able to be rendered, and prevent a successful sign in due to the app freezing.
This is not affecting documents in the Dynamic Registration Portal (ZeroTouch).
If you have not updated your iPads to iOS 16, we recommend refraining from doing so for the time being.
Our team has flagged this as a top priority, and is working hard to resolve this issue.
Nov 10, 2022 - 13:05 PST
The incompatibility is limited to the use of documents in the kiosk app on devices running iOS16. Documents are not able to be rendered, and prevent a successful sign in due to the app freezing.
This is not affecting documents in the Dynamic Registration Portal (ZeroTouch).
If you have not updated your iPads to iOS 16, we recommend refraining from doing so for the time being.
Our team has flagged this as a top priority, and is working hard to resolve this issue.
Nov 10, 2022 - 13:05 PST
Update - Our team is rolling out an update to mitigate the issue with iOS16 and documents. We continue to closely monitor the situation.
We apologize for any inconvenience. If you have any questions or feedback, please reach out to our support team.
https://guesthelpcenter.force.com/s/support
[email protected]
1-855-215-9058
Nov 18, 2022 - 15:19 PST
We apologize for any inconvenience. If you have any questions or feedback, please reach out to our support team.
https://guesthelpcenter.force.com/s/support
[email protected]
1-855-215-9058
Nov 18, 2022 - 15:19 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 2022 - 18:27 PST
Nov 15, 2022 - 18:27 PST
Identified - Our product team has discovered some technical incompatibilities with the latest iOS version 16.
This issue impacts documents loading in the Dynamic Registration Portal (ZeroTouch) on devices running iOS 16. As a result, the Dynamic Registration Portal may freeze and prevent a successful sign-in.
Our team has flagged this as a top priority, and is working hard to resolve this issue.
If you are currently on an iOS version older than iOS 16 and are unaffected, you may continue to stay on your current iOS version while we work on a fix.
Nov 14, 2022 - 14:10 PST
This issue impacts documents loading in the Dynamic Registration Portal (ZeroTouch) on devices running iOS 16. As a result, the Dynamic Registration Portal may freeze and prevent a successful sign-in.
Our team has flagged this as a top priority, and is working hard to resolve this issue.
If you are currently on an iOS version older than iOS 16 and are unaffected, you may continue to stay on your current iOS version while we work on a fix.
Nov 14, 2022 - 14:10 PST
About This Site
Welcome to Sign In Enterprise's Status Page for real-time information on system performance and security.
Should you suspect a security breach, please e-mail us at [email protected]. We will investigate the case and advise what action to take.
iPad App (Visitor Registration)
Operational
Mobile App
Operational
Notifications
Operational
Email Gateway
Operational
Admin Console
Operational
Hosting
Operational
Database
Operational
Twilio SMS Gateway
Operational
Badge Printing
Operational
Host Sync
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.