Update - Our team is rolling out an update to mitigate the issue with iOS16 and documents. We continue to closely monitor the situation.

We apologize for any inconvenience. If you have any questions or feedback, please reach out to our support team.

https://guesthelpcenter.force.com/s/support
[email protected]
1-855-215-9058

Nov 18, 2022 - 15:18 PST
Monitoring - A fix has been implemented for this issue and we are monitoring the results. For additional information, please reach out to [email protected].
Nov 14, 2022 - 09:16 PST
Identified - Our product team has discovered a few technical incompatibilities related to iOS16.

The incompatibility is limited to the use of documents in the kiosk app on devices running iOS16. Documents are not able to be rendered, and prevent a successful sign in due to the app freezing.

This is not affecting documents in the Dynamic Registration Portal (ZeroTouch).

If you have not updated your iPads to iOS 16, we recommend refraining from doing so for the time being.

Our team has flagged this as a top priority, and is working hard to resolve this issue.

Nov 10, 2022 - 13:05 PST
Update - Our team is rolling out an update to mitigate the issue with iOS16 and documents. We continue to closely monitor the situation.

We apologize for any inconvenience. If you have any questions or feedback, please reach out to our support team.

https://guesthelpcenter.force.com/s/support
[email protected]
1-855-215-9058

Nov 18, 2022 - 15:19 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 2022 - 18:27 PST
Identified - Our product team has discovered some technical incompatibilities with the latest iOS version 16.

This issue impacts documents loading in the Dynamic Registration Portal (ZeroTouch) on devices running iOS 16. As a result, the Dynamic Registration Portal may freeze and prevent a successful sign-in.

Our team has flagged this as a top priority, and is working hard to resolve this issue.

If you are currently on an iOS version older than iOS 16 and are unaffected, you may continue to stay on your current iOS version while we work on a fix.

Nov 14, 2022 - 14:10 PST

About This Site

Welcome to Sign In Enterprise's Status Page for real-time information on system performance and security.

Should you suspect a security breach, please e-mail us at [email protected]. We will investigate the case and advise what action to take.

iPad App (Visitor Registration) Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Email Gateway Operational
Admin Console Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
Database Operational
Twilio SMS Gateway Operational
Badge Printing Operational
Host Sync ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.