Identified - The issue has been associated with a recent back-end feature update that changed how documents are processed. The update has been rolled back for affected customers, which - along with previously provided workarounds - has resolved the issue for the customers.
We are continuing to troubleshoot to identify the root cause and ensure the behavior does not resurface when the feature update is reintroduced.
Jan 08, 2026 - 20:20 PST
We are continuing to troubleshoot to identify the root cause and ensure the behavior does not resurface when the feature update is reintroduced.
Jan 08, 2026 - 20:20 PST
Update - Still being investigated. In the meantime, the following options have helped address the issue for some customers:
Option 1 - Update the Experience | Refresh Theme
Option 2 - Remove the Guest Sign node in the Experience, add it again, and select the same document
Option 3 - Uninstall the SIS VM app from the kiosk and reinstall
If you need any assistance in performing these steps, feel free to reach out to our Support Team (support@signinsolutions.com).
Jan 07, 2026 - 10:00 PST
Option 1 - Update the Experience | Refresh Theme
Option 2 - Remove the Guest Sign node in the Experience, add it again, and select the same document
Option 3 - Uninstall the SIS VM app from the kiosk and reinstall
If you need any assistance in performing these steps, feel free to reach out to our Support Team (support@signinsolutions.com).
Jan 07, 2026 - 10:00 PST
Investigating - We are aware of an issue where visitors are unable to sign in through the Kiosk app. Documents are not loading completely, which causes the sign-in process to hang. Our team is actively investigating the issue and working toward a resolution. We will provide an update as soon as more information becomes available.
Jan 07, 2026 - 08:42 PST
Jan 07, 2026 - 08:42 PST
About This Site
Welcome to Sign In Enterprise's Status Page for real-time information on system performance and security.
Should you suspect a security breach, please e-mail us at privacy@signinenterprise.com. We will investigate the case and advise what action to take.
iPad App (Visitor Registration)
Partial Outage
Mobile App
Operational
Notifications
Operational
Email Gateway
Operational
Admin Console
Operational
Hosting
Operational
Database
Operational
Twilio SMS Gateway
Operational
Badge Printing
Operational
Host Sync
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.