Update - We’ve confirmed that the issue is caused by the recently released iPadOS version 17.7.7 (May 12, 2025). This is not specific to the SIE Kiosk app—multiple applications are being affected, as discussed in this Apple forum thread: https://discussions.apple.com/thread/256059474?sortBy=rank

Important: If you're using a 6th Generation iPad or older, we strongly recommend not upgrading to iPadOS 17.7.7 until further notice.

May 14, 2025 - 19:29 PDT
Investigating - Reports of blank (white) screens being experienced on iPads running on iPadOS v17.7.7 have been received. The team is currently investigating this and will provide updates as soon as they become available.
May 14, 2025 - 08:50 PDT

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Welcome to Sign In Enterprise's Status Page for real-time information on system performance and security.

Should you suspect a security breach, please e-mail us at privacy@signinenterprise.com. We will investigate the case and advise what action to take.

iPad App (Visitor Registration) Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Email Gateway Operational
Admin Console Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
Database Operational
Twilio SMS Gateway Operational
Badge Printing Operational
Host Sync ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Resolved - This incident has been resolved.
May 16, 08:23 PDT
Monitoring - SIS VMS Web App is now accessible.
- The team is currently monitoring the status and investigating the root cause.

May 15, 08:21 PDT
Investigating - SIS VMS Web App (US) is currently inaccessible.
- Initial checks show connection requests are timing out.
- The team is currently investigating.

May 15, 07:53 PDT
May 15, 2025
May 14, 2025

Unresolved incident: Blank Screen issue on iPads running on iPadOS v17.7.7.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.